• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• If an item is shipped and the tracking number is provided, and or if the carrier loses or damages product. The customer is required to start a claim with the freight company.
• We are not responsible for damaged or missing freight.

Returns Policy

Please send back to American Toyota

5995 Alameda Blvd Ne Albuquerque NM 87113

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• There is a 25% restocking fee charged against all returned parts.
• Parts must be resellable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

• Issues with product we need pictures details on what the issue is. After this process is completed we will determine a course of action. Shipping charges may apply.
• We recommend ordering all parts using the vehicle vin number. We want you to order the correct parts the first time.
• When wrong part is ordered, We will not pay for a return shipping label when the vehicle vin numbers isn't used when placing order.
• Customers are responsible for all freight charges on returned items.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped.
• If the cancelled part was special ordered from the manufacturer, a return fee of 25% may apply.